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Squarespace 7.1UI Components

Advanced Support Form

By Common Ninja

Free
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Advanced Support Form – Squarespace UI Components on SquareLocator
Fit check
Great for
Small software products and online shops
Service businesses that need attachments with support requests
Teams not yet ready for a help desk platform
Know before you buy
  • Hosted widget: submissions live in Common Ninja's dashboard, not Squarespace
  • Free plan covers one form; paid tiers lift submission limits and unlock advanced features
  • Squarespace code blocks need a Core (formerly Business) plan or higher
  • Not a help desk: no ticket numbers, statuses or threaded replies
  • Larger file uploads are a paid-tier feature
Version7.1
SetupModerate

Overview

What Advanced Support Form (Common Ninja) is

Advanced Support Form is Common Ninja's help-request form widget, a hosted form you build in Common Ninja's editor and embed on a Squarespace page. The old copy here described buttons, tabs and accordions, a different product.

What it does

The vendor page lists name and email, an issue category dropdown such as billing, technical or account, priority, order or account ID, a description field and custom questions per team. Customers can attach screenshots, photos, log files or receipts so agents see the problem before replying. Notification emails alert the team, honeypot fields and optional CAPTCHA keep the queue clean, and the ticket list exports to CSV for triage.

Who it suits

Small software products, online shops and service businesses on Squarespace that want structured support requests with attachments but are not ready for a help desk platform.

One honest caveat

Squarespace's Form Block can collect a support message for free, but not an attachment, which is the gap this fills. It is an intake form, not a help desk: no ticket numbering, status, threaded replies or knowledge base, so once a request lands you answer it by email. Tickets live in Common Ninja's dashboard on a third party script, and larger uploads sit in the paid tiers.

Setup and pricing

Build the form in Common Ninja's editor and paste the embed code into a Squarespace code block (Core, formerly Business, plan or higher). Common Ninja is recurring software: the free plan covers one support form with no time limit, and paid tiers add forms, submission volume, premium skins and the advanced features noted above.

Related guide

Read my roundup of the best Squarespace plugins in 2026 or browse the plugins collection.

What it does
  • Issue category, priority and order or account ID fields
  • Screenshot, photo, log and receipt uploads
  • Team notification emails on each ticket
  • Honeypot and optional CAPTCHA spam protection
  • CSV export of the ticket list
Full specifications

Specifications

Squarespace Version
7.1
Key Features
Issue category, priority and order or account id fields
Screenshot, photo, log and receipt uploads
Team notification emails on each ticket
Honeypot and optional captcha spam protection
Csv export of the ticket list
Best for
Small software products and online shops
Service businesses that need attachments with support requests
Teams not yet ready for a help desk platform
Setup Difficulty
Moderate
Considerations
Hosted widget: submissions live in common ninja's dashboard, not squarespace
Free plan covers one form; paid tiers lift submission limits and unlock advanced features
Squarespace code blocks need a core (formerly business) plan or higher
Not a help desk: no ticket numbers, statuses or threaded replies
Larger file uploads are a paid-tier feature
Advanced Support Form
Free
Get this plugin

FAQs

FAQs

What does the Common Ninja Advanced Support Form do?
It adds a hosted support request form to a Squarespace page with issue category, priority, order or account ID, description and file upload fields, saving tickets to the Common Ninja dashboard with CSV export.
Is it a help desk?
No. It collects requests and notifies your team, but there is no ticket numbering, status tracking, threaded replies or knowledge base. You reply by email.
Can customers attach screenshots?
Yes. The file and image upload field accepts screenshots, photos, logs and receipts, and attachments arrive with the ticket. Larger upload limits are a paid-tier feature.
Why not use the Squarespace Form Block?
The native block is free and fine for a plain message, but it has no file upload and no shared dashboard, which is what a support flow usually needs.
How do I add it to Squarespace?
Build the form in Common Ninja's editor, copy the one-line embed snippet and paste it into a code block on the page. Code blocks need a Core (formerly Business) plan or higher. Later edits in the editor update the live embed automatically.
Is it free?
Common Ninja's free plan covers one support form with no time limit and no credit card. Paid tiers add more forms, higher monthly submission limits, premium skins and larger file uploads, advanced field types, webhook integrations and conditional logic. Check the current tier table on the vendor site before relying on a specific feature.